Shipping & Returns
Shipping and Returns Information
At VITCHELO®, we strive to provide transparent and hassle-free shipping and returns policies to ensure your utmost satisfaction. Please take a moment to review the following information regarding shipping and returns:
SHIPPING:
Fast and Reliable Delivery: We partner with reputable shipping carriers to ensure your order is delivered to you promptly. We aim to process and ship all orders within 1-2 business days.
Shipping Options and Costs: During checkout, you can select your preferred shipping method. We offer various shipping options with competitive rates to suit your needs. The shipping cost will be calculated based on your order's weight, size, and destination.
Estimated Delivery Times: Once your order is processed and shipped, you can expect it to arrive within the estimated delivery timeframe provided during checkout. Please note that delivery times may vary depending on the destination and any unforeseen circumstances.
Order Tracking: For your convenience, we provide order tracking information. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your package until it reaches your doorstep.
International Shipping: Unfortunately, we currently do NOT offer international shipping. If we do in the future, please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. Any additional charges are the responsibility of the recipient.
RETURNS:
Customer Satisfaction Guarantee: Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within 60 days of purchase. Please contact our customer support team to initiate the return and refund process.
Return Eligibility: To be eligible for a return and refund, the item must be unused, in its original condition, and in the original packaging. Certain products, such as personalized items or items marked as final sale, may not be eligible for return. Please refer to our detailed return and refund policy for more information.
Return Process: To initiate a return, please reach out to our customer support team. They will guide you through the return process, provide you with a return authorization if applicable, and assist with any questions or concerns you may have.
Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds and Exchanges: Once your returned item is received and inspected, we will process your refund or exchange, depending on your preference and the availability of the desired item. Refunds will be issued to the original form of payment used for the purchase.
Note: It is important to thoroughly review our complete Shipping and Returns policy on our website for additional details and any specific conditions that may apply.
If you have any further questions or need assistance regarding shipping or returns, our dedicated customer support team is here to help. Contact us via email at support@vitchelo.com or phone at +1 (888) 996 8677, and we will be happy to assist you.
Thank you for choosing VITCHELO®. We appreciate your trust and look forward to serving you with the utmost care and professionalism.
